Frequently Asked Questions

I purchased an item, but I wish to return it. Is this possible? What are the conditions?
Should you have any doubts about the authenticity of an item purchased at GertrudeGold, our arbitration process provides absolute clarity. In case of uncertainty, we will commission a certified, impartial expert to provide a professional opinion on the authenticity of the item in question.
If the expert’s findings confirm your doubts are valid, you will be able to return the item and receive a full refund.

Does vintage, pre-loved jewelry / watches come with a certificate?
Our experts deliver a certificate of authenticity for each item.

Can I reserve a piece of jewelry offered?
All clients of GertrudeGold can make a reservation for 2 days.

Can GertrudeGold provide a repair service?
Our certified goldsmith will be there for clients of GertrudeGold in order to provide the best possible repair service.

I don’t find the item I’m looking for. Can I order an item?

Our professional staff will be glad to assist you in finding the jewel you're looking for.

Does GertrudeGold provide a secure delivery service for purchased items?
We use only secure transport companies for all our high value deliveries.